Refund Policy

One-time payments

Each payment buys 30 days of access. It's a single charge: your card isn't saved, nothing renews automatically, and there's nothing to cancel. When the period ends, access ends, and you can pay again if you want more time. Periods don't stack: you can buy a new period once the current one has ended.

Refunds

• Payments are generally non-refundable, and we don't provide refunds for partially used access periods.
• If you were charged in error (for example, a duplicate charge), contact us within 14 days and we'll correct it.
• Where consumer law in your country grants a right to a refund, we honor it. A refunded payment ends the access it bought.

Usage allowances

Allowances aren't credits and have no cash value. Unused minutes and generations don't carry over to the next period and aren't refundable.

Contact

Billing questions: support@vanta.video